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Influinn

FAQ

Influinn is social media marketing agency powered by real people, we are not using any kind of bots or software. Growing Instagram profiles for our loyal clients organically is our main goal. In addition, we are 100% compliant with Instagram’s policies.

We need to have your Instagram credentials in order to log-in. The process is simple. As we’ll be logging into your profile from a different location you are going to receive a security notification from Instagram. We will let you know before logging into your profile, you will be assured that it is our team logging in.

Unfortunately, but no. If your profile was being used on automation or you have bought fake followers for it, then it is most likely that Instagram has restricted your profile. In that case, it takes much longer to get your trust score back to normal, but it is possible. If your profile is clean then results will be great! Most important thing is that you focus on high quality content and engage with your audience.

Yes, only real and targeted followers. Real people bringing you real results using a variety of best Instagram marketing tactics. We at Influinn are not using any software or bots for growing your profile. Therefore, we are not selling followers, likes or comments. This is a social media marketing agency that helps you grow your Instagram profile organically.

Great question! When you open an account we will ask you to send us target accounts, competitors, and preferred hashtags that correspond to your account. By only targeting the users who meet that criteria, they should be interested in the content that you post, which will lead to more traffic, engagement, sales, or leads. Though, keep in mind that you are responsible for consistently posting great content.

Most advanced and up to date marketing tactics are being used. We identify your perfect audience – people that are likely to follow, engage and even purchase from you, that are interested in your brand niche. We are going to follow profiles that are in your targeted audience and unfollow them after certain amount of time. Also, we are going to like and comment their latest posts. Create fan pages, collaborate with influencers in your niche and boost your content via Instagram advertising. 

Have questions before purchasing? We are more than happy to answer them.

 

Is my profile safe?

Influinn is a social media marketing agency powered by real people, we are not using any kind of bots or software. Growing Instagram profiles for our loyal clients organically is our main goal. In addition, we are 100% compliant with Instagram’s policies. 

How do I get started?

Choose the subscription plan that best suits your needs. After you have provided details about your profile and targeted options your manager is going to contact you. Together you will identify your targeted audience, hashtags, and other relevant details in order to grow your profile.

Do you work with agencies?

Indeed we do. You can outsource your social media brand building and management to our team. Be sure to contact us before if you are an agency as we have different pricing for agencies. Some key features:

  • Our team will never interact directly with your client.
  • The process of onboarding clients profile goes through the agency.
  • Agency and Influinn work together in order to determine the perfect audience for the client profile.
  • Invoices are sent directly to the agency.

If you are an agency contact us at hello@influinn.com, someone from our friendly team will be in touch with you shortly.

Do you work on corporate brand profiles?

We do manage quite a few Instagram profiles for a well-known brand. Of course, we can’t disclose that information.

 

Frequently Asked Questions

Can I use my profile while working with Influinn?

Yes, actually we do encourage our clients to use their Instagram profiles as usual. Also, the more active you are – posting regularly, interacting with your new followers – the easier it is for us to do our job.

Am I going to get real followers?

Yes, only real and targeted followers. Real people bringing you real results using a variety of best Instagram marketing tactics.

We at Influinn are not using any software or bots for growing your profile. Therefore, we are not selling followers, likes or comments. This is a social media marketing agency that helps you grow your Instagram profile organically. 

How does your team grow Instagram profiles?

Most advanced and up to date marketing tactics are being used. We identify your perfect audience – people that are likely to follow, engage and even purchase from you, that are interested in your brand’s niche. Targeting them includes, but is not limited to:

Identifying  – we analyze your competitors, similar profiles to yours, hashtags and location.

Follow/Unfollow – we will follow profiles, then after 3-5 (for your followers to stick) days unfollow them. Only high-quality, genuine, profiles that fit your target audience and engage with your brand will be followed. So far this method brings the best results in order to grow.

Liking – after following the user a few of the most recent posts will be liked. This increases the follow back chance and opportunity to get back some likes on your own posts. 

Commenting – in addition to liking a few of the most recent posts they can also be commented on. The client provides his manager with an approved list of comments that fit his personal branding voice. 

Important – some of our clients choose not to perform liking or commenting and that is completely normal. We at Influinn can adjust the strategy for your own brand needs.

Fan Pages – your main profile fan-pages are created. For example, @therock has this and this fan-page. The strategy behind this is to bring some attention to your main profile. Your fan-pages are going engage with your targeted audience via features mentioned above and some more. Also, we will welcome your new followers with a personal message, introduce your main profile and encourage them to follow it. 

To learn more about Instagram fan pages please go here – Instagram Fan Pages

*Only Intermediate & Premium Subscriptions

Influencer Collaboration – some of the budgets will be used towards getting branded posts, shoutouts.

For more information about collaborations please visit this website – Instagram Influencer Collaboration

*Only Premium Subscription

Instagram Advertising – some of the budgets will be used towards promoting your most recent posts via Instagram Ads.

To learn more about advertising go here – Instagram Advertising.

*Only Premium Subscription

For more information please visit our How It Works section. 

Do I have to share my username and password?

We need to have your Instagram credentials in order to log-in. The process is simple. As we’ll be logging into your profile from a different location you are going to receive a security notification from Instagram. We will let you know before logging into your profile, you will be assured that it is our team logging in. 

For more details on what to expect when your manager is logging into your profile go here – Instagram Security Verification.

Important notice – stay away from agencies that provide organic growth without logging into your profile. As it means they using fake followers to fuel and actually ruin your Instagram profile.

I have signed up, set up the strategy with my manager, but still no results?

Please allow at least a few days for our team to do their precious work. The first day is mostly used to review your form details, set up your profile and discuss strategy. Keep in mind that we are not using any kind of automation that could harm your profile, also we are not selling followers, likes or comments. That is why results take time, organic growth needs momentum that will not happen instantly.

Can Influinn not work for my brand?

There are several actions or inactions of the client, certain circumstances that could impact our work results. 

  • Activity – we highly request that our clients perform these functions listed below to assist growing their profiles:
  • High-quality content – in order to improve your organic growth posting high-quality content is crucial. You have to stay consistent, posting at least 3 quality posts per week. However, our practices show that organic reach can be improved by posting 1 post per day. Instagram favors active profiles. Note that a lot of users are not going to follow a profile that hasn’t posted recently, so an active Instagram profile is a necessity. 
  • Responding to comments/messages – Growing an Instagram profile requires engaging with your audience. Make sure to engage back with people leaving comments, liking your content or contacting you directly. The more engagement you give – the more you get.
  • Interference – we would like to request our customers to not engage in the follow/unfollow activities as our team will already be performing this. As Instagram has its limits and we don’t want to be restricted to perform these actions on our end.
  • Access – sometimes there will be days when we cannot access our client’s profile for several reasons:
  1. Password changes – please let us know before or immediately after changing your password, so we could re-login and continue the work.
  2. Instagram is down – if we cannot access the application itself then it is simply impossible to grow your profile. All the lost days will be reimbursed and reflected on your subscription.
  3. Unforeseen circumstances – Sometimes Instagram may require us to log in to your profile again due to expired authentication token or any other reasons. We will have to go over a standard login process.
  • Niche – most of the growth will depend on the industry you are in, for example, fitness brand will mostly grow much faster than a local restaurant. In that case, we are going to let you know in advance what to expect and set up the strategy accordingly.

 

Do I have access to the dashboard?

Yes, after signing up you will be able to login to your dashboard.

  1. Go to this page – https://influinn.spp.io/portal
  2. Enter your email and password.
  3. Once in the dashboard, you can see all the details related to your profile and subscription.

 

How do I adjust my targeting settings?

Follow a few simple steps in order to change or add competitors:

  1. In the dashboard click on Helpdesk in the top right corner.
  2. Create a ticket with your request.
  3. Your manager is going to get back to you shortly.

 

Can Influinn guarantee post likes?

Mostly our team is focusing on gaining you new followers, not likes or comments, simply because we cannot control this metric. Of course, with targeted followers there comes likes and comments. But you have to know that engagement mainly comes from the quality of your whole profile, content – posts, stories, also engaging with your new followers. 

Why you are not getting a lot of likes?

  1. Quality of content – if you are posting repetitive, lacking creativity or bad quality content. All of this will result in a lack of likes.
  2. Posting frequency – posting around 1 to 3 posts per month isn’t an optional decision if you want to grow your engagement. We recommend at least 20 posts per month. 
  3. Type of profile – your brand isn’t the one that gains a lot of post likes, for example, a cleaning service Instagram profile.

 

 

BILLING

How to change my payment method or cancel my subscription?

Simply go to your dashboard – https://influinn.spp.io/portal. From here you can add, remove or edit your payment method as well as cancel your subscription. 

  • For payment method simply click on Payment under the Billing section of your dashboard.
  • To cancel your subscription click on Subscription under the Billing section of your dashboard.
  • Also, you can email us directly at hello@influinn.com and someone from our team will take care of your requests.

 

What happens if my payment fails?

We will have to stop working on your profile for the time being until the payment issue is resolved. Most of the time your credit card could simply lack funds. Please make sure that you are ready for the upcoming payment or your growth process could be affected as of that. 

Do you offer refunds?

We offer refunds only if for some reason our services couldn’t be delivered. We do not offer a refund if work has been performed. We do not offer partial refunds if you cancel in the middle of your billing month. Of course, we understand that there are specific situations and if you have any concerns don’t hesitate to contact your manager.

What happens when I cancel my subscription?

You can choose either to finish the management till the date paid for or you can stop immediately. We will unfollow all the users followed by us and logout from your profile. Also, we will delete your personal profile from our system and dashboard.

Can I pause my subscription?

Of course, you can pause your subscription and come back to finish your management whenever you wish to.

 

OTHER INQUIRIES

You can always contact us at hello@influinn.com or via live chat on our website https://influinn.com.

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